Lighting Controls Technical Support
Sometimes you just need answers from someone who truly knows lighting controls. We provide direct technical support for electricians, facility managers, engineers, and other professionals navigating complex lighting control challenges.
TL;DR: Whether it's a system you didn't install, a code question you can't find the answer to, or a configuration issue that's got you stuck — we're here to help you move forward.
What we help with
- Remote and on-site technical assistance for lighting control systems
- System troubleshooting guidance — structured, not guesswork
- Code interpretation: ASHRAE 90.1, IECC, Title 24, UL-924, UL-1008
- Manufacturer platform support across 17+ certified platforms
- Programming review and correction for existing configurations
- Support for systems installed by others — no judgment, just solutions
- Network and communication diagnostics (BACnet, DALI, DMX/sACN)
- Sensor behavior tuning and optimization
Who this is for
- Electricians and contractors — working on a controls install and need guidance on configuration, wiring, or addressing
- Facility managers and building engineers — inheriting a system they didn't install and need help understanding or adjusting it
- Electrical engineers and lighting designers — need a controls specialist to validate an approach, review a sequence of operations, or answer a protocol question
- Manufacturers and reps — need field support for a specific platform or project
How support works
Remote support
- Phone and video call consultation
- Remote system access (VPN, manufacturer cloud)
- Programming review and changes
- Log analysis and diagnostics
- Code interpretation and guidance
On-site support
- Hands-on system evaluation
- Device and wiring verification
- Sensor placement and tuning
- Full functional testing
- Side-by-side training and knowledge transfer
Pricing
Standard rate
$150/hr
Billed hourly for ad-hoc support requests.
Prepaid support block
$125/hr
18-hour minimum. Best for ongoing support needs — use hours as needed.
We support systems we didn't install.
You don't need to be an existing client. If you're stuck on a lighting control issue — regardless of who installed the system — we can help. No judgment, just expertise.
Stuck on a lighting controls issue?
Tell us what's happening and what system you're working with. We'll get you moving in the right direction.
Contact Wilco Services