Lighting Controls Quick Check
Use this page when a lighting control system is acting up. A few good details up front can turn a vague problem into a fast, accurate fix.
First step
What system is it?
relay, dimming, DMX/sACN, BACnet, DALI, or another platform from a manufacturer we service?
Second step
What is it doing?
The more specific the symptom, the faster the path to a solution.
Third step
Send the evidence
Photos, model numbers, and recent changes usually save the most time.
Triage flow
Four things to check first
This page works well behind a QR code because it helps users give you the exact details you need without turning support into a guessing game.
Identify the system
Look for the manufacturer name, panel label, room name, and whether the system is relay, dimming, DMX/sACN, BACnet, DALI, or another platform from manufacturers we service such as Wattstopper, Leviton, ETC, Hubbell Building Automation, Lightolier, Pharos Controls, Signify Color Kinetics, Signify DynaLite, Signify Interact, RAB, Toggled, MaxLite, ILC, EDI, BubblyNet, MWConnect, and Entertainment Technologies.
Check the symptom
Is the issue a sensor, keypad, schedule, daylighting, scene, network, or power problem? Narrowing that down saves time.
Capture the details
Take clear photos of the device, panel, screen, and any error messages. If the system changed recently, note what changed.
Send the right info
Share the room, building, controller model, photos, and a short description of what the system is doing versus what it should be doing.
Common symptoms
Start here if you are not sure what is wrong
What to send
The details that help most
- Project name and room number
- Panel or device model number
- Photos of the equipment and wiring labels
- What changed recently
- A short description of the problem
- Best contact name and callback number
Print this
Quick Check handout
Use this page as a one-page support guide at the panel, in the turnover packet, or at the service desk.
Tip: print this on letter size paper and keep it near the electrical room or controls panel.
Scan here
QR code for the job site
Put this on a panel label, laminated sheet, or project handout so people can land on the Quick Check page instantly.
wilcoservices.net/support-quick-check
Share this link at the panel or in the turnover packet
Room intake
Simple intake form for service calls
This is a lightweight form you can print or copy into a note. It keeps the first call focused on facts instead of back-and-forth.
Need a faster answer?
If you can send a photo and the model number, we can usually narrow it down much faster.